eCommerce — 24/7 Support for a
Shopify Brand
Solution
We built a 24/7 remote support team using
2 Customer Support Agents (Philippines)
1 Live Chat Agent (Colombia)
1 Returns Coordinator (India)
We also integrated tools like Zendesk and Shopify backend access.
“We’ve built customer trust through round-the-clock support. MyWorker was the best move!”
— Sam T., Founder, GlowBasket
|
Metric
|
Before MyWorker
|
After MyWorker
|
|---|---|---|
|
Avg. First Response Time
|
12 hours
|
1.5 hours
|
|
Support Ticket Backlog
|
300+
|
< 50
|
|
Monthly Support Cost
|
$6,500+
|
$2,600
|
|
Customer Retention Rate
|
72%
|
88%
|
